Customer success and product support

Support

Vibe Construction Suite is committed to helping customers succeed with clear answers, reliable assistance, and support resources that keep construction teams moving.

Contact support

Get the right help when your team needs it.

Support Email

support@vibeconstructionsuite.com

Contact our support team for account assistance, technical questions, subscription inquiries, and product support. Please include your company name and a detailed description of your request to help us assist you more quickly.

Support Commitment

Our goal is to respond to all support inquiries within 24 hours of receiving your email. Many inquiries are answered sooner.

For the fastest service, please include your company name, application, and a detailed description of your question or issue.

Response Time

Within one business day

Our standard support goal is to respond within one business day. Many inquiries are answered sooner, depending on complexity and support volume.

Frequently asked questions

Quick answers for common account and workflow questions.

How do I get started?

Start by creating your account, setting up your company profile, and choosing the Vibe products that match your trade workflow.

How do I reset my password?

Use the password reset option on the sign-in screen, then follow the email instructions to create a new secure password.

How do I manage users?

Company admins can invite team members, review access, and manage roles from account settings once user controls are enabled.

Can I export reports?

Vibe products are designed to support professional reports and project records that can be saved, shared, or exported as features become available.

How does cloud synchronization work?

Cloud synchronization keeps project records accessible across supported devices when your account and connection are active.

Is Vibe mobile compatible?

Vibe is planned for modern cloud workflows, with mobile-friendly access expanding as the platform evolves.

How do company permissions work?

Company permissions are designed to help teams control who can view, edit, export, and manage project data as the platform adds more administrative controls.

Coming resources

Future documentation and video tutorials.

This area is reserved for product guides, walkthroughs, trade-specific tutorials, onboarding videos, and best-practice documentation as the platform expands.

Guides

Coming Soon

Platform transparency

Future system status updates.

As Vibe Construction Suite continues to grow, this section will provide system status updates, scheduled maintenance notifications, service advisories, and release announcements so customers can stay informed about platform availability.

Status

Coming Soon

Need More Help?

If you need assistance with your account, a product workflow, reports, or future platform access, reach out to support and we’ll help you find the next step.

Contact Support

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