Customer success and product support
Support
Support
Support
Vibe Construction Suite is committed to helping customers succeed with clear answers, reliable assistance, and support resources that keep construction teams moving.
Vibe Construction Suite is committed to helping customers succeed with clear answers, reliable assistance, and support resources that keep construction teams moving.
Contact support
Get the right help when your team needs it.
Support Email
Support Email
Use this placeholder for customer support requests, account questions, and workflow assistance.
Use this placeholder for customer support requests, account questions, and workflow assistance.
Support Commitment
Our goal is to respond to all support inquiries within 24 hours of receiving your email. Many inquiries are answered sooner.
Our goal is to respond to all support inquiries within 24 hours of receiving your email. Many inquiries are answered sooner.
For the fastest service, please include your company name, application, and a detailed description of your question or issue.
Response Time
Response Time
Within one business day
Within one business day
This placeholder can be updated as support coverage, priorities, and plan-based response times are finalized.
This placeholder can be updated as support coverage, priorities, and plan-based response times are finalized.
Frequently asked questions
Quick answers for common account and workflow questions.
How do I get started?
How do I get started?
Start by creating your account, setting up your company profile, and choosing the Vibe products that match your trade workflow.
Start by creating your account, setting up your company profile, and choosing the Vibe products that match your trade workflow.
How do I reset my password?
How do I reset my password?
Use the password reset option on the sign-in screen, then follow the email instructions to create a new secure password.
Use the password reset option on the sign-in screen, then follow the email instructions to create a new secure password.
How do I manage users?
How do I manage users?
Company admins can invite team members, review access, and manage roles from account settings once user controls are enabled.
Company admins can invite team members, review access, and manage roles from account settings once user controls are enabled.
Can I export reports?
Can I export reports?
Vibe products are designed to support professional reports and project records that can be saved, shared, or exported as features become available.
Vibe products are designed to support professional reports and project records that can be saved, shared, or exported as features become available.
How does cloud synchronization work?
How does cloud synchronization work?
Cloud synchronization keeps project records accessible across supported devices when your account and connection are active.
Cloud synchronization keeps project records accessible across supported devices when your account and connection are active.
Is Vibe mobile compatible?
Is Vibe mobile compatible?
Vibe is planned for modern cloud workflows, with mobile-friendly access expanding as the platform evolves.
Vibe is planned for modern cloud workflows, with mobile-friendly access expanding as the platform evolves.
How do company permissions work?
How do company permissions work?
Company permissions are designed to help teams control who can view, edit, export, and manage project data as the platform adds more administrative controls.
Company permissions are designed to help teams control who can view, edit, export, and manage project data as the platform adds more administrative controls.
Coming resources
Coming resources
Future documentation and video tutorials.
Future documentation and video tutorials.
This area is reserved for product guides, walkthroughs, trade-specific tutorials, onboarding videos, and best-practice documentation as the platform expands.
This area is reserved for product guides, walkthroughs, trade-specific tutorials, onboarding videos, and best-practice documentation as the platform expands.
Guides
Guides
Coming Soon
Coming Soon
Platform transparency
Platform transparency
Future system status updates.
Future system status updates.
This placeholder can be used for uptime notices, maintenance windows, known issues, release updates, and product availability information in the future.
This placeholder can be used for uptime notices, maintenance windows, known issues, release updates, and product availability information in the future.
Status
Status
Coming Soon
Coming Soon
Need More Help?
Need More Help?
Need More Help?
If you need assistance with your account, a product workflow, reports, or future platform access, reach out to support and we’ll help you find the next step.
If you need assistance with your account, a product workflow, reports, or future platform access, reach out to support and we’ll help you find the next step.